'eXceed ' Support

QuickBooks eXceed Support is a dynamic combination of on-line and telephone support for all QuickBooks users.   When you join the eXceed community you will discover a wealth of information and assistance, which will enable you to get the most out of QuickBooks.

At the eXceed Support website you can chat on-line to other customers, post messages and view the most frequently asked questions.   You will find hints and tips, on-line training, a currency converter, and even a financial year planner.

eXceed Support membership will also give you exclusive access to the Intuit Data Recovery service (additional costs apply).    This is a vital component of their support, designed to combat the escalating number of computer viruses.

Information is available on-line 24 hours a day, 7 days a week.   Intuit support experts are also on hand during office hours (9.00am to 5.30pm Monday to Friday) to answer your queries and help solve your problems.

eXceed Support features:

• Unlimited Telephone Support – During office hours

• Instant Messaging – For immediate technical support, during office hours

• Desktop Sharing – Can’t explain your issue? Share your computer with our support team and demonstrate your issue by video! Support Experts will then demonstrate the solution to you!**

• One Plan Supports All – An eXceed Support plan is company specific so all QuickBooks products and services e.g. Payroll and QuickBooks Customer Manager are supported and so are all users of those products!

• Data Recovery – Exclusive to eXceed members (additional fees apply)

• Password Removal – Exclusive to eXceed members (additional fees apply)

eXceed Website features:

• Live Chat – Learn how other businesses operate, share knowledge and network

• Training – On-line training, feature demonstrations and walk-throughs

• Tools – Currency converters, financial year calendars and much more

• Support – On-line technical support, with frequently asked questions and help on getting started