Returns Policy

In all cases...

Please call us before returning any purchase so that we can ensure that your return is dealt with smoothly. Please ensure that the item is safely packaged and, for your security, we recommend that you only despatch returns using a traceable service such as the Royal Mail Recorded Delivery service.

QuickBooks 30 Day Money Back Guarantee

If you are disappointed with QuickBooks software, you can return most titles to Intuit, the publishers, under their 30 day money back guarantee.   For more information, please see documentation supplied with QuickBooks products.

Fourteen Day Cooling Off Period

You are entitled to a fourteen day cooling-off period after receipt of your purchase. If within this period, you wish to return your purchase to us, for any reason, we will be happy to refund your payment in full. Please note that computer software must be UNOPENED AND UNUSED to qualify.

IMPORTANT! - Customers who make use of the download facility to obtain their software are not entitled to the 14 day cooling off period. Instead customers who download products and wish to return their product for a refund must send their products back to Intuit UK Ltd directly under the 30 day money back guarantee.

Faulty or Damaged Goods

In the unlikely event that your purchase is found to be faulty or damaged, we will be happy to refund your payment in full if you return the product to us within 14 days of delivery.